Navigating the "Awaiting Recovery" Order Status

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In this video, I explain the "awaiting recovery" status in Buyist Pro. This status occurs when an order hasn't been successfully sent to fulfillment and requires action to correct the issue. I discuss how this differs from other order statuses and what happens when there's a problem pushing orders to systems like ShipStation or Shopify. Importantly, I clarify that customers aren't notified of these issues - they see the thank you page and receive an order confirmation as normal. However, the order remains stuck in Buyist Pro. I explain that this isn't a reason to reject the order, but instead, you'll receive a critical notification with a direct link to address the problem in the customer screen. #ecommerce   #ecommerce software   #customer experience   #order management   #critical notification   #system integration

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